1. Who we are
Web Digital Partners is a trading style and web development division of Axentis Ltd. Axentis Ltd is the data controller for personal information collected through this website and contact form.
2. Personal information we collect
When you submit an enquiry, request a website review or contact us through the website, we may collect:
- your name;
- email address;
- phone number, if provided;
- business type;
- current website address, if provided;
- the service you are interested in;
- your message and project details;
- whether you consented to receive marketing emails;
- technical information needed for security, such as IP address, submission time and basic anti-spam validation data.
3. How we use your information
We use your information to:
- respond to your enquiry;
- review your website or project requirements;
- prepare and discuss suitable website, redesign, SEO or support options;
- manage communications before, during and after a project;
- send occasional marketing emails only where you have ticked the marketing consent box;
- protect the website, contact form and email systems from spam, abuse and security threats;
- keep business records where needed for administration, accounting, legal or contractual reasons.
4. Lawful bases for processing
We rely on different lawful bases depending on how your information is used:
- Legitimate interests: to respond to business enquiries, review website requirements, protect our website from abuse and manage normal business communications.
- Contract or steps before a contract: where you ask us to provide a quote, proposal or service.
- Consent: where you choose to receive marketing emails by ticking the marketing consent box. You can withdraw consent at any time.
- Legal obligation: where we need to keep records for tax, accounting, company or legal compliance.
5. Marketing emails
We will only send you marketing emails if you actively tick the marketing consent checkbox on the contact form or otherwise clearly ask to receive them. Marketing may include website tips, service updates and relevant offers from Axentis Ltd trading as Web Digital Partners.
You can withdraw marketing consent at any time by contacting us through the website contact form and asking to be removed from marketing communications. Withdrawing marketing consent does not affect our ability to reply to your original enquiry or keep records we are legally required to keep.
6. Sharing your information
We do not sell your personal information. We may share or process information using trusted service providers where needed to run the website and respond to enquiries, including website hosting, email hosting and technical support providers. These providers only process information for service delivery, security, hosting, email or administration purposes.
We may also share information where required by law, to protect our legal rights, or with professional advisers such as accountants, legal advisers or IT/security support where reasonably necessary.
7. International processing
Some hosting, email or technical providers may process data in countries outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used by the provider in line with applicable data protection requirements.
8. How long we keep information
We only keep personal information for as long as reasonably needed for the purpose it was collected. As a guide:
- general enquiries that do not become projects are normally kept for up to 12 months;
- project, quote, invoice and business records may be kept for up to 6 years where needed for legal, tax, accounting or contractual purposes;
- marketing consent records are kept while you remain subscribed and for a reasonable period after withdrawal to evidence your preference;
- technical security and form-protection records are kept only for as long as needed for security and abuse prevention.
9. Security
We use reasonable technical and organisational measures to protect the website contact form and enquiry handling process. These include server-side validation, anti-spam controls, rate limiting, secure SMTP email handling and keeping sensitive mail configuration away from public website code where possible.
No online form or email system can be guaranteed to be completely secure. Please do not send passwords, payment card details or highly sensitive information through the contact form.
10. Cookies and analytics
This website does not currently use advertising, analytics or marketing cookies. The contact form may use strictly necessary session/security mechanisms to generate a secure form token and help protect against spam or abuse. These are used only to make the form work securely and are not used for marketing tracking.
If analytics, advertising pixels or other non-essential tracking tools are added later, this policy and the website consent approach will be updated before those tools are used.
11. Your data protection rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.
To make a privacy request, contact us using the website contact form and include enough information for us to identify your enquiry or communication.
12. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.
13. Changes to this policy
We may update this Privacy Policy when the website, services, contact form or legal requirements change. The latest version will be published on this page.